Terms of use

What we are

Carpool Connect Ghana connects people offering seats in their car with people travelling the same way. Drivers are independent: they are not our employees, and the trip is an arrangement between the driver and passengers.

Your account

• Give accurate details and keep your phone number current. You must be 18 or older.
• Keep your password private. You're responsible for activity on your account.
• We may suspend accounts that give false information, misuse the platform, or put others at risk.

Drivers

• You need a valid driver's licence, insurance and roadworthiness certificate, and our team must verify your documents before you can publish rides.
• Drive safely, keep to the route and time you published, and only carry the passengers you've accepted.
• Seat prices should cover your costs of the trip. We keep a 15% service fee and send the rest to your mobile money wallet when the ride ends.

Passengers

• Be at your pickup point on time, and pay through the app.
• Cancellations and refunds follow our refund policy.

Everyone

• Treat each other with respect. Harassment, discrimination or unsafe behaviour can get you removed.
• Keep payments in the app. Off-app payments aren't covered by refunds or our support.
• Report problems through our contact page.

Changes

We may update these terms. If the change is significant, we'll tell you by email or in the app before it takes effect.